View Single Post
Old 05-28-2013, 11:30 AM   #1 (permalink)
whawhawha
New Member
 
Join Date: May 2013
Model: 8250
PIN: N/A
Carrier: FIDO
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BB8250 Attempting to reinstall handheld software

Please Login to Remove!

My device is sluggish and some options no longer work so I am attempting to perform a clean installation of the BlackBerry Device Software:

I followed the steps provided by the Blackberry website
Home >Support >BlackBerry Knowledge Base >KB11320
  1. I Click the Device menu
  2. I select Update...
  3. A dialog box appears and indicates that there are no BlackBerry Device Software updates available
  4. I am instructed to click "View other versions" in the lower left corner but the lower left corner is blank.
  5. I cannot continue.

I attempt to perform a handheld recovery
I remove the battery and connect the device.
Same result.

Can anyone please advise?
Offline   Reply With Quote