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Old 05-31-2013, 04:57 AM   #64 (permalink)
rsbrux
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Join Date: Nov 2009
Model: 9800
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Default Re: Desktop Manager will not connect/detect my BB

The problem appears since I updated some drivers on my Thinkpad X230T. Since updating the X230T drivers, I get the following dialog when starting the BB Desktop Software Version 7.1.0.41 (Bundle 42, 2013-03-07):
"Please wait while Windows configures BlackBerry Desktop Software"

Previously the BB Desktop Software was working fine, and synchronizing wtih Outlook 2013 under Win 7 Pro x64. The symptoms are as follows:
My BB Torch 9800 is recognized by Windows, i.e. when I connect it I am prompted (presumably by BB Device Manager) for its password.

However, Desktop never shows the device as connected, so I can no longer synchronize.

Rebooting and reconnecting the BB 9800 doesn't help, nor does uninstalling/reinstalling the BB driver.

Normally I would repair or reinstall the BB Desktop Software, but I am unable to do so.

If I try to repair, I get: Error 1723, with some nonsense about a damaged DLL.

However, I get the same error, even if I run a freshly downloaded copy of the installation software "as Administrator".

If I try to uninstall, I get:
Error 2738. Could not access VBScript run time for custom action.

BB Desktop Software shows the following installation information:
BB Device Manager 6.0.0.69
BBDevMgr 4.2.0
RIM USB Driver 4.2.0.19
RIM USB Serial Driver 2.3.0.11
PlayBook RNDIS Driver Interface 1.0.0.45
Application Loader 7.1.0.48

I previously had similar problems with repairing or uninstalling this version of Desktop Software under Windows XP.

Any further advice would be welcome.
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