Originally Posted by besge
Look like ti's by design.
here's what i read in the BlackBerry Management Studio Basic Administration Guide
"You must have BlackBerry Enterprise Server 5.0 SP4 MR4 or later to include BlackBerry Enterprise Server data in the dashboard reports."
If you've got the connection (and permissions) correct so that you're seeing the BES5 under services and getting data in the dashboard, you're likely correct that the issue is the lack of MR4 due to running BESX. TSupport provided a 'custom' image.dll file that needed to be installed to overcome this limitation. I'd assume this will be addressed in a future BESX update, assuming RIM continues to support BESX.