Originally Posted by Arcaneman
Okay so my suggestion would be to allow link to backup phone first. It should do this first automatically.If your software is still thinking of the old phone info and it doesn't recognize the addition of the Z10 then you need to treat this as a fresh install. I think you shouldn't need to log into your blackberry account info until the Link officially finishes with the backup of the Z10. Another tip if your phone turn on you could always update your software by going into settings and click on Software updates and have it search for one. If the device software says its up to date then go ahead and log into blackberry world as it comes preloaded on the BB10 phones. Follow the prompts.
Did you read their post? Their Z10s are stuck on updating software and are not recognized by Link.