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Old 07-25-2013, 08:29 PM   #2 (permalink)
aiharkness
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Join Date: Jul 2005
Location: Florida Panhandle
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Default Re: Can't connect to the internet

Okay, sounds like you do have a BlackBerry data plan on your account. When you were talking to customer service maybe they checked and made sure your account was set up correctly?

You've tried a battery pull. Next step is to resend service books. Make sure you are in a location with good mobile signal when you do it.

If resending service books doesn't fix it, time to call customer service again.
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