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Old 07-25-2013, 08:37 PM   #3 (permalink)
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Default Re: Can't connect to the internet

Originally Posted by aiharkness View Post
Okay, sounds like you do have a BlackBerry data plan on your account. When you were talking to customer service maybe they checked and made sure your account was set up correctly?

You've tried a battery pull. Next step is to resend service books. Make sure you are in a location with good mobile signal when you do it.

If resending service books doesn't fix it, time to call customer service again.
Yes, have the data plan and the woman from customer service indicated that everything was as it should be on their end. I also have full bars at my home at all times. Excuse my ignorance, but I have no idea what service books are or how to resend them.
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