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Old 09-02-2013, 12:08 AM   #13 (permalink)
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Join Date: Sep 2013
Model: Z10
Carrier: t-Mobile
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Default Re: Brand new Z10 stuck on initial software update

Had the same problem with the phone being stuck on the Software Update screen. Tried everything and no luck - finally after browsing through multiple solutions across different threads (not my doing !),
- turned off my phone by keeping the power button pressed for 10 secs (you can also remove the battery)
- installed BlackBerry Link, updated it to the latest version,
- went to the settings page in the link software
- inserted the battery in the phone with the USB cable connected to the computer (if battery is inserted, just connect the USB)
- the software automatically prompted me with the device name of my z10
- clicked on restore factory defaults
- software suggested that there is an updated version, so decided to download it via the computer than the phone
- all this while the phone is connected
- when I started the download, it suddenly said phone is disconnected, but I didn't do anything
- then the software started to download and the phone was blank
- finally the download and install was complete and my phone was usable
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