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Old 09-12-2013, 09:59 AM   #1 (permalink)
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Join Date: Sep 2013
Model: 9320
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Default BB Curve 9320 - Email Issue

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In advance, thanks for any help: this issue has been driving me a little mad for a good few days.

I am trying to set up my email account on my BB, using: <Setup> <Email Accounts> and then inputting my email address and password.

When I click the <Activate> button, I receive the window which informs me 'Acquiring service connection...'

This window stays on for several minutes and then I receive the following information:

'Activation request failed. A service connection is unavailable.'

In my [Mobile Network], my [Data Services] are turned [On].

[While Roaming] is [On].

[Connection Preference] is [Mobile Network Preferred].

I also have a wi-fi network enabled and am able to connect to the internet, using my mobile phone.

I have tried a 'soft reset' - removing the battery while my mobile is turned on then, replacing after 5 seconds - but, unfortunately, this has not helped.

I have no idea what else I should do. Please help, if you can.

Many thanks.

Last edited by BIMBLE : 09-12-2013 at 10:01 AM.
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