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Old 10-26-2013, 06:20 AM   #1 (permalink)
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Join Date: Jun 2009
Location: Scotland
Model: 9790
Carrier: Orange
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Default BIS won't validate my Email account after switching devices

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I bought a new Bold 9790 as my previous and identical 9790 was getting a bit shabby. I used the Blackberry Dektop Software to transfer all my data across to my new device as I've done on the many occasions I've switched my device. I then went into my Blackberry Internet Service account online to revalidate my email accounts so they would transfer to my new device - that usually only requires re-entry of the email account passwords. 2 of my 3 email accounts worked fine but my third and most used account (which I use for running my business) refused to revalidate - kept saying the password was incorrect when it was in fact correct.

I've tried various remedial actions to no avail, e.g. I have already carried out the following tasks:

- reset password on the email account. No luck there. Microsoft Outlook successfully accesses my email account using the same settings I am putting into the BIS website so I know the details are correct.

- I have contacted my email host who say they have flushed any blocks in their firewall and that's made no difference.

- I've deleted the mail account from the BIS website and tried to add it back again but again no luck.

- I have contacted my carrier Orange (now EE) in the UK and they tried to add the account through the backdoor on their systems and they got the same error as I was getting.

This all leads me to conclude that the problem must lie with Blackberry. Before I go back to Orange and hassle them to get this resolved I'd appreciate if anyone else has come across this problem and what the solution was?

Gary Martin
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