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Old 12-20-2013, 12:40 PM   #1 (permalink)
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Join Date: Nov 2005
Model: Q10
Carrier: Sprint
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Default BES10 / Exchange 2010 can't open attachments on Q10

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I have a simple environment:
1 BES10 server v10.2
1 Exchange 2010 PS3 RU4

If I use my Q10 with straight activesync, everything works perfectly.
If I activate my Q10 on BES10, I can't download attachments (all types, and typically ones that are larger than ~30KB).

The blue progress bar starts, but stops quickly. Sometimes I'll get "attachment cannot be downloaded" or no error message at all.

I even installed a 2nd BES10 server, with the same results.
Tried 2 other Q10 devices.. same results.

BB tech support has really gone downhill, they have no idea why this is happening, have just closed the case. Wondering if anyone here has any advice?

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