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Old 01-22-2014, 08:05 AM   #1 (permalink)
kevmeister
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Default help migrating user from old BES to new BES

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Hi All, I have a quick question about migrating a user from an old BES server to a new BES server.

When i add the user from AD into the new BES, it uses the same PIN as the old one. And when all is up and running, i find it is STILL using the old server to route emails.

So, i need to remove ALL blackberry information from the User's account before adding it to the new BES server. like is mentioned in this post here:

blackberryforums.com/bes-admin-corner/47237-removing-blackberry-information-mail-system-when-deleting-users.html

My problem is the Blackberry Manager on the old server isn't working, so i cant log on to "Remove the user and associated blackberry information from the account".

Can i remove the associated blackberry information from the user account in AD or by some other way?

Many thanks for any help.

Kev
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