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Old 05-31-2017, 12:18 PM   #6 (permalink)
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Default Re: DTEK50 not getting emails on phone signal

Ok. Doesn't sound like BIS is the problem. Were you ever using a legacy BlackBerry device on your BT Mobile account?

By line, I meant the SIM in a case like yours. Some phones do not use SIM cards. What I mean to refer to with the word line is the particular service configured for the particular phone in the event you have an account and multiple phones on that account.

So, what we are after is whether or not it's possible you have BIS on the account for the SIM you are using on BT Mobile.

If the problem isn't BIS, then the next two things to look at are (1) check settings on the phone, make sure you have data turned on, and make sure you have good mobile wireless signal, and (2) check with BT Mobile and make sure your account for that SIM is setup properly and that on their end there is no data problem on your account.

If you still haven't solved the problem, I turn you back over to knottyrope or someone who can help with the android phone.
- Ira
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