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Old 08-02-2017, 06:51 AM   #5 (permalink)
Thumbs Must Hurt
Join Date: May 2017
Location: Liverpool, Nova Scotia, Canada
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Default Re: Contact Sync with Gmail

I tried going back to a previous update using the BB Desktop on my pc. I got a message that said in order to proceed I had to install something (I forgot what), so I clicked "install". Then I got "Please wait while Windows configures BB software". I waited but it hung up on that so I had to "cancel". Now on my BB I get "Uncaught exception: Java.lang.NullPointer Exception". I click OK, but nothing happens and the BB is hung up. Cant' access anything. Tried removing and replacing the battery but after recovering and unlocking, the message is still there and the BB is hung up. I tried reinstalling the latest update with my BB Desktop application on my pc (which still showed as installed), but same thing happened. I have no idea where to go from here. Any suggestions?
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