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Ok , last shot,
Playing with mine I found the display can be set really really low.
It might be worth checking.
Set options for backlighting
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Do any of the following:
To change the brightness of the backlight for the screen, change the Backlight Brightness
To change the length of time that the backlight stays on when you're not touching your
BlackBerry® smartphone, change the Backlight Timeout field.
To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim
4. Press the BB-Button to save.
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Z10 on BES Z10 on BIS