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Old 01-19-2019, 08:03 PM   #1 (permalink)
slartibartfast
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Default How to add outlook.com account to BB Hub?

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Greetings,
I'm a new Key2 owner. Trying to add my outlook.com account to BB Hub.

The hands-off method, whereby only the email address and password are provided, fails.

So, I'm trying the manual method. I am supplying the Hub setup dialog with the following inputs (which Microsoft provides here: support(dot)office(dot)com/en-us/article/POP-IMAP-and-SMTP-settings-for-Outlook-com-d088b986-291d-42b8-9564-9c414e2aa040 )

IMAP server name imap-mail.outlook.com
IMAP port 993
IMAP encryption method TLS
The result is: "Your account can't be authenticated."

When I make the following adjustment:
IMAP server name imap-mail.outlook.live.com
IMAP port 993
IMAP encryption method TLS
...the result is: "Can't connect to the server."

I removed the imap-mail portion of the server name, thus:
IMAP server name outlook.live.com
IMAP port 993
IMAP encryption method TLS
Result: "Can't connect to the server"

I consulted the BB Knowledge Base, and made another adjustment:
IMAP server name outlook.office365.com
IMAP port 993
IMAP encryption method TLS
...and the result is: "Your account can't be authenticated."

One last Hail Mary:
IMAP server name imap-mail.outlook.office365.com
IMAP port 993
IMAP encryption method TLS
Result: "Can't connect to the server."

I enabled POP on my outlook.com account, attempted to add the account to BB Hub as POP3, and got the same results for all the same permutations above.

Interestingly, on the Microsoft side, on the Recent Activity page of my MS account, the attempted logins from the BB's IP address are logged -- both the IMAP and POP attempts in all their various permutations. And for each attempt, the log shows "successful sync." Which is a lie, but interesting nonetheless.

Anybody figure this out? Thank you.

Last edited by slartibartfast : 01-19-2019 at 08:05 PM.
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