Thanks for the assistance, but I figured out the problem. My BB had 4.0.0.2 installed and not 4.0.2. Once I completed this upgrade, I didn't even have to call customer care. Since I am a Business Customer, it was already active on my account. It works like a charm. I had one issue yesterday, where the BB said that the connection was refused....so I turned the radio off and back on and it seems to be fine.