I can attest to Fortte being very consumer oriented. I had a problem with my STi case with the BB fitting loose and they are working with me to get the problem fixed. If you would care to read these posts you would see that if a product does not work it is stated as such. Your comments of "fanboy-ism" are simply unfounded. As yustonuser said you're lucky that this wasn't the FOURTH time you dropped your BB while getting out of the car. Seems like you would have replaced the Gizmoskin case after the first time it fell out. If you don't like the case that's fine but don't get on here and bash a company because they won't replace something you broke.