Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry7290/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
I agree with Finch. If it is under warranty, swap it out. If it wasn't under warranty and it was my BB, I'd order a new track wheel and I'd do the install myself. I've never come across a repair that I couldn't fix on my own. If you search the forum you'll find a thread that shows where someone took their BB apart and posted pictures of it. I guess I'm just not afraid to take anything apart and put it back together, but that's my nature. Good luck with your endevors.