I phoned Rogers to ask about the upgrade to 2.0 they told me it is only for new users and they are not currently upgrading current customers. I phoned right back and asked them to delete my BIS account so I could create a new one and they did, with no questions asked I tried to use the same username but it would not allow me to. I created a new one logged in and was able to use my original e-mail address. So far so good.