I had web viewer 4.0 and e-mail viewer 3.5 on my 6230. I upgraded from 3.7 to OS4.0 and had to get a new key from reqwireless after upgrading.

A few days later I decided to get a 7230. I installed OS4.0 on the new 7230 and then installed the reqwireless suite. I sent out for yet another key(all keys are one time use only) and haven't heard boo back from them.

Anyone having problems getting keys after upgrading are switching devices?