Thread: My BB Died
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Old 06-15-2006, 11:56 AM   #1 (permalink)
kelvin
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Join Date: Apr 2005
Location: Florida
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My BB 7100I died yesterday - JVM Error 102. We do all "OTA" - No one has Desktop Manager on thier computers, so I am unable to use the wonderful solutions on BB Forum to fix it myself. I called our IT Network Support Department - They "passed it along" to our Telecommunications department, which handles hardware problems with the BB. Because of an upcoming trip, I called our Telecomm department and took it to the office (10 minute drive) so I would have a phone for my trip. They were able to give me a new phone and get the phone activated - BUT, they have to call our BES admin. He has to take my old phone off the BES. Then, in order to get back on BES, I have to get a password (from yet another department), BEFORE I can do EA. So, here I sit, with a BB(which I can surf the Internet, unencumbered by IT Policies) with no email,no contacts, no notes. My question, at the end of my long rant is.....do other companies have a similar, convoluted management system for BB units.
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