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Old 06-28-2006, 10:24 AM   #16 (permalink)
kameonr
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Join Date: Jun 2006
Model: 8700g
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To add insult to injury....i swear....i finally got my email back from T-mobile....and here is yet another response that differs from what was said at the T-mobile store (which he confirmed with a phone call)

Quote:
Dear Mr. Keeling:

Thank you for taking the time to contact T-Mobile with regards to how you will be billed for Instant Messaging. My name is Tammy and I am happy to assist you with this issue.

I understand you would like to know how you will be billed for Instant Messaging. I know how important it is to have this information before you use this feature.

Instant Messaging is billed the same as Text Messaging. If you have a plan that includes text messages the usage will first be deducted from the bundle you have. The charge for text messages are $.10 each (for lines without a text bundle or when the bundle has been exceeded). To send an International text message you will be billed $.35 each. Incoming Internatiional text messages are deducted from any bundle on the line or $.10 each.

I am happy to provide you with general information. The Blackberry Unlimited with Enterprise email does not include any text messages. If you do not have a text bundle on your line you may want to consider adding one.

We have three money saving text message packages available:

Message Value Bundle 400 - $4.99 per month, this provides any combination of 400 domestic text or picture messages (in/out).

Message Value Bundle 1000 - $9.99 per month, this provides any combination of 1000 domestic text or picture messages (in/out).

Message Value Bundle Unlimited - $14.99 per month, this provides any combination of unlimited domestic text or picture messages (in/out).

As a benefit to our customers your can change your rate plan and features online.

- Log onto my.t-mobile.com
- Enter your mobile number and password.
- Click on the Plans and Services Tab
- Click on the Change Plan Tab
- If you would like to change your options click on the Add or Change Services Tab.
- You can then select the plan or features you would like.

You can also add a bundle to your line by calling Customer Care or by responding to this email. If you choose to add one by email please remember to verify the account and include Case Number 1823613 in the subject line.

To check the amount of text messages used dial #674# and send.

Our goal is to provide you with World Class Customer Service. If we can assist you with anything else please feel free to contact us at any time via email, t-mobile.com, 611 and send from your handset or toll free at
1-800-937-8997. Have a nice day.

Thank you for choosing T-Mobile services we appreciate your business and loyalty.

Sincerely,

Tammy H, 7246627
Customer Care Specialist
T-Mobile USA
Dont you just enjoy that they all know everything about everything and yet know nothing
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