| | Failed to add to the BlackBerry Server
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Environment: Exchange 2000 SP3 in two node cluster active/pasive
BES: 18.104.22.168 running on Windows Server 2000 SP4
Problem: Cannot add an user with mailbox residing on a particular Server in our org.
When we try to add a user we get a popup dialog box:
Title: BlackBerry Enterprise Server Management
Description: Failed to add user Smith, John to the BlackBerry Server. Unable to open mailbox for user. The user's mailbox may have been deleted. ("OK" button).
and an application Event warning:
Event ID: 20000
Description: Failed to add user Smith, John to the BlackBerry Server. Unable to open database for user
BES Admin account has read/write access to the user's Exchange server, in fact, I can add another user in the same server without problems.
Somebody helps me?