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Old 07-14-2006, 06:24 AM   #1 (permalink)
Juanmitax
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Question Failed to add to the BlackBerry Server

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Environment: Exchange 2000 SP3 in two node cluster active/pasive
BES: 4.0.3.3 running on Windows Server 2000 SP4

Problem: Cannot add an user with mailbox residing on a particular Server in our org.

When we try to add a user we get a popup dialog box:
Title: BlackBerry Enterprise Server Management
Description: Failed to add user Smith, John to the BlackBerry Server. Unable to open mailbox for user. The user's mailbox may have been deleted. ("OK" button).

and an application Event warning:
Event ID: 20000
Source: BESManMMC
Type: Warning
Description: Failed to add user Smith, John to the BlackBerry Server. Unable to open database for user

BES Admin account has read/write access to the user's Exchange server, in fact, I can add another user in the same server without problems.

Somebody helps me?
Many thanks.
Juanma.
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