Originally Posted by byron
on my previous 2 tickets RIM has been quick to close them... I'm going to insist that this ticket stay open for at least 10-14 days so I can be sure the problem doesn't creep up again. It seems like the problems always happen for me on Thursday or Friday.
That's what I did. RIM wants to close but I tell them lets wait a few days. When the problems starts again, I email them with the ticket number.