Not really. Beauty (and reviews) are in the eye of the beholder. If a technology reviewer is "befuddled" by the BB GUI, they are not too bright.
Build quality has been debated over and over and over. As has the form factor. It is a personal opinion.
The 8700 is the perfect BlackBerry FOR ME. It clearly is not for that particular reviewer...
"I can only conclude that the big draw of the Blackberry platform was and is the fact that it was the first to do mobile and "push" email well."
The Palms and PPCs and WM5 mentioned may one day be decent competitors, but they are not there yet. I have an MDA (yuck) and a Q (still trying to figure out WHO that one is built for), but for me the 8700 is the best.
Good conclusion. Clearly this is the first time this person has used a BlackBerry. It's his opinion, but I don't agree with it.