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Old 07-23-2006, 09:38 AM   #2 (permalink)
Thumbs Must Hurt
Join Date: Jul 2006
Model: 7290
Carrier: Rogers In Canada - Cingular in US
Posts: 127
Post Thanks: 0
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Open a pair of duplicate messages and scroll to the top and check the Messaging service each messages is using

It should show like:

Using : Desktop[Secure] Means- Email coming from BES (Normal Message)
Using :Desktop[Unknown] Means- Service Book is corrupt - (Corrupt Service Book) Wipe and reactivate your unit
Using :Webclient Means- Email is coming from BIS/BWC : Email coming from BIS ,stop Exchange forwarding or remove the accoutn from BIS integration