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Old 07-26-2006, 11:15 PM   #3 (permalink)
Thumbs Must Hurt
Join Date: Aug 2005
Model: 6230
Posts: 74
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Was the BB wiped before activating? Were there messages in the message list prior to activation? Was this for an existing user switching to a new bb?

Default setting for BES 4.0 message pre-pop is to forward headers only. You'll get duplicates on hh after activating when a backup of messages was restored to the HH before the activation. Full messages come from backup, headers only come from BES message pre-pop. Duplicates will not continue to be recieved on the handheld, but were placed on the handheld during the activation.