I did contact support. They offered to sell me a custom case with the magnet on both sides for a reduced cost. They did not offer to take back the case they sent me.

Besides the fact that the custom case would have taken weeks to arrive, I didn't feel I wanted to shell out more money for a case that wasn't designed properly the first time. If they had offered to do even a switch, I would have been happy.

But, I have sort of gotten used to the twist and flip every time I put the 8700 into the case or take it out.