I really have no idea. I'm really only responsible for the BES (and then my knowledge is really only on the BB Manager). I've emailed the MS problem page to my computer guy - hopefully he'll get it fixed in the next day or two.
I really appreciate your help. I'm glad that I have THIS as a resource for those times when tech support doesn't help.
And, you were right about hanging up......they refered me right back to well, basically, you! ;P