Originally Posted by EricaJ1074
Oh ok. You're welcome. I have been experiencing this too. If I PIN a contact, they go unreachable then sometime later become available.
I've been noticing this as well. Is it indicative of poor wireless reception in one or both areas? There doesn't seem to be any rhyme or reason to the pattern. I regularly use BBM to talk to someone across the country with another 8700r. Often, after I send a msg, they go "grey" - with the yellow icon. The msg either sits Delivered, but not Read, or it doesn't even get Delivered unti lsome later time. IN any case, I almost feel like I"m the one who made them go "unavailable", since they could sit in normal "available" mode for ages, and only drop out when they're communicating with me, or I with them.
The actual (very poor) documentation for BBM (link posted above in another post) makes mention of the grey/yellow icon and the blue clock icon, as specifically indicating when a user is using their trackwheel, etc (indicatiing they are busy doing something with the BB), or Unavailable (although that isnt' defined - turned off?). I've found those descriptions to be inaccurate at best. My contact can be sitting waiting for me to send something, not touching the trackwheel, and their contact icon will go grey on my screen.
Perhaps icon changes are related to the screen dimming? I havent' found a pattern there either, but maybe someone else has?
it also doesn't accurately reflect when someone has actually turned off their BB. I know my contact has turned off, but their BBM icon will still show as available, or busy, or the grey/yellow icon for Unavailable. Minutes, even an hour or two can pass with no change. Then the minute I try to send them a msg, it will sit pending, Undelivered, and their icon will grey out to show them offline. The checkmark will remain beside the msg, but not the D or R.
Any help or clarification is most appreciated - it seems like a great little app, but reliability has me more than a little worried. I've had some time-sensitive conversations going on, and had these problems arise. Eventually, I just had to drop my tasks and pick up the old fashioned phone.
Thanks again for any help you can provide.
8700r / BIS