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Old 08-13-2006, 06:18 PM   #1 (permalink)
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Join Date: Aug 2006
Model: 8700c
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Default Help: very frustrated, just bought 8700c - service book issues

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OK, so I tried the Treo650 for about 2 weeks and after reading about how much better the 8700c was, I went and exchanged my Treo for one.

So far, I'm very disappointed. I set up the Blackberry Internet service and had an email forwarded to my blackberry from my Gmail account.

However, when I try to send an email it gives me the message 'No message services configured - will only be able to save draft.'

After doing research on the RIM site, I found a KB article that deals with this. However, this forum software won't let me link it because I have less than 10 posts. It is KB 03828. It mentions that the service, specifically the Web Client (CMIME) service is missing, which it is. However, I have sent and resent service books to my phone several times. I cannot get this service to show up. There is also no option in my phone to regenerate encryption keys as the site suggests.

Also, loading the Desktop Manager software, there are only 3 options, application loader, backup and restore, and intellisync. There is no Redirector Options or any other thing to click as the site suggests there should be.