They told me that since I was not using an enterprise/exchange server, I could use the 29.99 plan with no problems, and I did not need to use the 44.99/month plan or whatever it is.
I questioned them carefully and told them I needed full email/data access etc, and they said this would cover it. So unless they did not set it up...is there anyway to check?
Also, when I go to services in Security Options - there are 'no services listed.'
Edit: There is no Web Client [CMIME] service at all, as I originally sent. I have backup/restored/wiped clean the service books and resent them all.