I just got a new 8700C to replace my old and defective device, and last night the device froze, so I restarted it. It will not reboot. At first I had the hour glass for about an hour, without ever seeing the providers welcome screen, but now when I reboot, I get only a white screen.
I have tried the following:
1. Taken out the sim card and re-inserted.
2. I have taken out the battery for more than 30 seconds about 10 times.
3. I have tried a soft reset about ten times.
4. I have tried booting without the sim card.
My PC is not recognizing the device when I attach via USB, but it is charging. Is there a code that I can enter into the device, or anything that I can do to trick it into booting, so that I may reload the OS.
Someone please help