They told me go to ups.com, click on tracking, then click on track by reference number. Use your 10 digit phone number with dashes. Mine still says unable to find that shipment in the system. I called a little while ago and they said that the shipping says "pending." I leave for Europe on Sunday, for a week, and was hoping it would be here tomorrow. They did say it "could" still ship out and be here tomorrow but that seems like it would be a miracle at best....guess I'll wait and see...Big sigh........