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Originally Posted by icepulse
They just told me, point blank, that I was committed to this purchase, and that I could not cancel my order OR my new contract. Order is still "pending shipping".
I now officially hate 'em.
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If you are a NEW customer you most certainly can cancel and send the phone back. As a new customer you have a 14 day trial period. As for the phone I would leave a notice for UPS to refuse delivery from T-Mobile. If you are upgrading you are not stuck either but they may not be able to stop the shipment of the phone. You can still refuse shipment and call CS and have your contract reset to before the upgrade.