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Originally Posted by vandyfanfl
Wavshrdr,
It's fine to screw up just say so. I didn't ask for any commitment from T-Mobile. They volunteered one on the web-site regarding the delivery.
I am not completely surprised by this situation given the fact that T-Mobile reps had no clue on Monday evening or even Tuesday morning that the Pearl was going to be released. Now, I am not blaming the agents for this, but it is clear that for new equipment releases, their "system" does not suffice for communication purposes.
But the "cancellation" of an order consisted of waiting for the phone to arrive and rejecting the delivery according to T-Mo CS.
And please notice that I didn't say I was going to cancel my service or anything like that, I just said I woudln't order a brand new model online anymore.
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I can understand a lot of your points and I'd be unhappy too if I had to wait. I do know after working at a big company (Honda) that even with the best of order systems things aren't always up to date with what the CSR's screens tell them.
I'll give you an example from my personal experience. At Honda we had an issue with a problem on the original Interceptor motors (V45's) (I'm dating myself now) where there was an oil feed problem to the camshafts. Computer said we had a bunch of the upgraded parts in stock but no dealer could apparently get them or that they were shipped already to them. Turns out we DID have them in stock BUT they were in the UK (England). However the CSR's screens never told them were and a lot of customers had their bikes torn apart and on the benches waiting for parts.
So maybe I am giving Tmo a little more slack than most because of my experience. I know nobody at Honda tried to mislead anybody. I does take a while for inventory systems to catch up and the first day of release is often really hectic if there is pent-up demand. To put it another way, the demand here was the equivalent of a gentlemen's club giving out free lap dances. I think that is analogy most males can understand and for the women here, it is like Nordstrom's has buy one get 2 free on Coach purses.
I waited a long time in the store to get mine and I had co-workers leaving work early after calling all day to find where there were some left in my area and go buy one. Even non Tmo customers in my area are paying full price so they can buy them and put them on another network.
I do hope all of you waiting to get yours get them soon. I know what it is like. I can say that more than any phone I've bought before, this one has more than met my expectations. This is my 4th BBerry. My only complaint is Tmo's EDGE could be a bit faster but it is a huge improvement over the GPRS I had before.