In full agreement. It is not the employees, but it is the info, or lack of info, the employees have that is deplorable. I can understand this lack of info for a day or two last week, but by now, the "powers that be" KNOW there is a problem. Any company that cares at all about it's public image and customer service would be sure CS has the proper info by now. If the computer system can't handle it, a MEMO, albeit old fashioned, still works!