Maybe happy ending...ordered online 10am Tuesday the 12th as an upgrade. Called on Thursday CS said pending, called Friday am, CS said it is pending but should arrive on Friday. It didn't. Called 7pm Firday, CS said pending but will refund my express shipping; Called Monday Sept 18th a noon, CS says my phone is backordered (she also said people who ordered over the phone still say pending). She cancelled the online order and called a local shop to check stock. I am suppose to get the same pricing and they are holding one for me. Kind of a pain in the ass, but at least they are trying to resolve it for me without any more stress.