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Originally Posted by markvibari
I just called TMO customer service and found that my 8100 is backordered! Like most people here, I placed my order Tuesday morning (with standard free shipping) and it went on backorder today.
The TMO rep was helpful (filed a missing handset form) and apologetic, but she didn't quite know when to shut up... When I told her that I didn't understand why a phone I ordered early on the first day it became available should be backordered, she said, "My supervisor ordered his on Tuesday as well". I asked if his was on backorder. "No", she replied, "He has his".
Arghhh.
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I called back at 5:30 this evening to see whether I could pick up a Pearl at my local TMO store. I was told I could, but I've have to pay an additional $50 up front and get a $50 rebate. Then the rep. said that the "backorder" status of the phone shouldn't effect orders already in the system, only those purchased after the backorder date. Okay, I'll wait...
A few minutes ago, I checked this thread and saw that people who have been "squeaky wheels" were suddenly seeing that their phones had shipped. I went to the UPS site and, sure enough, mine shipped from Horsham, PA at 6:10 tonight with a scheduled arrival date of 9/21.
Sure glad I'm one of the squeaky wheels!