I'm not sure if your talking about the *22899, which is supposed to download updated software to your phone and get you on the network. I tried that, i just spent about an hour on the phone with tech support, got nothing accomplished, of course. So now someone is supposed to call me back within 24-48 hours from upper level tech support.

This is pretty horrible, having gone through 4 q's with data problems. Now they expect me to wait in my living room for them to call. I'm sure they'll call while I'm out at dinner or something. I just hope they can get this issue resolved, when verizon service works its good. When you have to deal with customer service its just depressing though.