I think finch has nailed it with that one. I don't know all the answers and I sometimes have to search for a resolution to a problem, resulting in sifting through a lot of crap threads that should not exist (would not have existed) if people used features like the Search facility. The more crap we can get out the way, the more accurate the search creteria, and if you go to any forum you'll see threads of 'use the search button'. Are there ocassions where things could be put more politely on a newbie user...certainly. I think the important thing to remember here is that we're all people, not user ID's which means that we can all bite when we shouldn't sometimes. Although I don't think anyone in this thread is actually complaining, it's worth noting that nobody is getting charged for a service here, and certainly nobody is getting paid!!