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Old 10-22-2006, 12:39 AM   #1 (permalink)
thepoutypanda
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Join Date: Oct 2006
Location: New Orleans and New York City (Two weeks a month in each city!)
Model: 8100
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Default GET A NEW PEARL (because your old Pearl had a problem)

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Okay, I've had the Pearl for a month (since mid-September) and since the day I got it, I didn't REALLY have any problems.

When my phone was dropped by an over-zealous colleague, I got pissed because the entire front screen had three big scratches on it. I didn't get insurance, but I called to see if I could add it. It was a no go because I was past my 14 day period to add insurance.

I called and complained the first time that the phone was doing a soft reset on its own and that the trackball had gone schitzo on me (working sometimes, and not others). I went through the entire work up with BB service after dialing 611. They said the problem was the software and NOT the hardware, thus, they would not give me a new phone.

I called again and complained that I wasn't getting my calls and my calls were important because I'm a consultant and my clients couldn't reach me. They apologized, made me go through a master reset to get the phone back to normal. Sure enough, the phone was still working, but I told them it's not working.

I called again tonight after dropping my phone on the cement ( my own fault) and scratching up the casing (I'm still waiting to receive my silicone case!!!) and they told me to reset again. The reset was successful, though I told them it was NOT.

I continuously reset the phone and told them the screen was stuck on the hour glass and not even spinning and the CSR put in an order to ship me a new phone.

At last... I am getting my new phone . She advised me that it's a possibility that it might be refrub, but since the phone is still very new on the market, she's almost sure it'll be a new phone, and if not, I should just call back and say I'm still having a problem with the refrub phone and they would 100% send me a brand new phone.

Just a heads up for you guys who might've gotten some major knicks in before you got your cases or after you've passed your 14 day period to get insurance on the phone!

Hope this helps someone!!

Last edited by thepoutypanda : 10-22-2006 at 12:41 AM.
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