| | Removing previous user account
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I'm helping my lady with her new 7250 on Verizon and have run into a snag. I've run into some answers for but not the answer I want (and searched numerous other sources and forums): is there ANY way to get rid of the previous user's email profile without involving them so we can put a new one on there for her? We might not be able to get ahold of them for a while, plus refurb I might by for myself might not have previous user known which of course would make it impossible for me to get them to delete the profile for that PIN. I tried calling customer support and they tried to delete it, but it didn't work it.
Has anyone run into this? I know it's supposedly for theft protection but in this case it's being too overprotective.