I hate saying this, but call and ask nicely, and if they refuse, ask to speak to someone in a more authoritative position, but be nice about it. Just give them a nice little rash about how much you love Verizon's coverage, and that you can't imagine having to switch to another carrier blah blah blah. Everytime I've called to ask something ridiculous, and remained nice throughout the entire engagement, I've received positive results.