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Old 11-13-2006, 08:16 AM   #1 (permalink)
varuniw
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Join Date: Nov 2006
Model: 8707
Carrier: Vodafone
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Default 8707 reverting back to original settings

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Hi,

We have a recently implemented a BB solution (using BES 4.1). We use 8707 handsets. It seems that two of the Blackberrys revert to their old settings. We have set the emails to delete both from "Mailbox and Handheld" and saved the setting. We then tested this to make sure that it deletes both from the Mailbox and Handheld, but it seems that the BB goes to Delete on "Handheld". This happens on our CEO's BB and he is not very happy that he has to do everything twice (Mailbox and BB), we keep changing the settings and it works for a day or two and then changes it again.

Any idea as to what changes the settings ? One of the BB's we noticed that this happened when the batttery went flat over a weekend and the guy couldn't charge it. These are fairly new BB's (2 months old).

Any help, much appreciated.

Thanks - Varuni
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