1) I did not get a response back yet from the IT department, so i do not know the BES version. My co workers have blackberrys and they work fine, they are using it through BES. Just for clarification, i have also set up that account with BIS, and i am able to send emails, but the problem is that not all my emails are arriving with bis. While BES, all emails arrive, and they are synced(open on the laptop shows opened on phone and vice versa) but i am unable to send messages.(BES cant send but receive all, while BIS cant receive all but can send)

2) i have never personally had a working BB device that sends and receive, but then again this is my first device, but my coworkers BB devices are working fine.

3) i have BES and BIS package, currently pay $65/month for it (US dollars)

4) yes, but it still wont work, i am suspecting it could have to do with certificates, so i proposed that to IT department but they are lagging.

Hope this clears up any questions.

thanks