a flip? never heard of that, I work at an Indirect Legacy Nextel dealer and we do service and repair... it is up to the dealer if they want to carry "swap" stock on BB's because they are not a part of the service program... most dealers will have access to advanced exchange and if they place an AE before 2pm local time they will get a replacement Direct from RIM the next day...you can even request a replacement battery. Depending on what type of dealer you go to it can cost anywhere from $35-$55 if you do not have the service plan... If the store is a "full service" service center then it will most likely cost 35 unless you have a damaged display.... "advanced exchange only" service centers charge 55 no matter what to order a phone...whether it be a blackberry or not....