Contrary to what tmo told you, not all packages are shrinkwrapped. I know this for a fact. I've received numerous packages from tmo with no shrinkwrap.
Now as a supervisor for UPS. We have very tight security in place. I am not however saying it didn't happen. I just find it very hard to believe it was done on our end. Altho, I do know there are bad people in every line of work.
But..........we put our people thru a very extensive background check. And you would not believe how many people handle any given package. Not all of them work for UPS. Some work for airlines outside our control.
So please, before you blame someone for stealing your phone, please make sure you are placing the blame where it belongs. I feel we have a very good track record and I stand behind our employees.