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Old 12-04-2006, 08:11 PM   #5 (permalink)
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rliebsch's Avatar
Join Date: Apr 2005
Location: SF
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Thanks for the input. Everything was working properly for quite some time, I'd say since my last BES rebuild (so several months). The CDO, MAPI, and ESM are all most current versions matching the E2k3 server, on which there are no errors.

But within the last couple of weeks, I've had the CalHelper.exe hovering 94% and higher constantly. I get errors in the Application Log with ID 40578, that CDO helper worker threads are not responding. And in the BES_MAGT, I get the corresponding CDO failures and worker thread not responding. And they are all specific to the E2K server.

So far, my best lead comes from some backup errors in specific mailboxes indicating some corrupt calendar items in the RIM folders for a particular user. This also matches another CDO thread posted some time ago regarding similar errors related to a particular user.

I think I am going to wipe and init the handheld again and see if that helps.

Other than that, I'm kinda creeping along on broken glass...

FWIW here is a health check:

[30181] (12/04 16:59:52):{0xCFC} Performing system health check (BlackBerry Mailbox Agent 2 - BESX Version
[30038] (12/04 16:59:52):{0xCFC} Thread: *** No Response *** Thread Id=0xC48, Handle=0x84C, WaitCount=1, NEW_MAILBOX_PACKET event for User: [email address] on Server: EXCHANGE
[30472] (12/04 16:59:52):{0xCFC} Worker Thread seems to be blocked below configured value (1)
[50020] (12/04 16:59:52):{0xCFC} Some worker threads have been blocked for 1 health checks
[40360] (12/04 16:59:52):{0xCFC} [BIPP] Health: QSize=0, intMap=0
[40578] (12/04 16:59:57):{0x8A8} CDO helper 04850048 - worker thread not responding, Calling ProcessReqRespFromMapi

and here is one of the timeouts
[40000] (12/04 17:00:24):{0xC48} Timeout for CDO helper 04850048 in WaitForCalHelperToComplete
[40000] (12/04 17:00:24):{0xC48} CDO helper 04850048 terminated in WaitForCalHelperToComplete
[40000] (12/04 17:00:24):{0xC48} {} WaitForCalHelperToComplete returned 'false' in RunCalHelper
[40000] (12/04 17:00:34):{0xC48} {} Retrying (3) CDO helper 04850048 call in RunCalHelper
[40000] (12/04 17:00:34):{0xC48} Starting new CDO helper 04850048
[40574] (12/04 17:00:34):{0x8A8} CDO helper 04850048 started
[30000] (12/04 17:00:34):{0x8A8} {user}- Registry AddOwnerApptID is Disable
[40000] (12/04 17:00:35):{0x8A8} {user}-ChangeToSMTPAddress- SMTP address of the current owner is [email address]
[40000] (12/04 17:00:35):{0x8A8} {}-GetMAPITZI- Property tag of PR_RECURRENCE_TIMEZONE is invalid 0x81c2000a
[40000] (12/04 17:00:35):{0x8A8} {}-GuessTimeZoneIndex-GetMAPITZI() failed
[40406] (12/04 17:00:35):{0x8A8} {} CDOCalendar::GetRIMMeetingReq - GuessTimeZoneIndex (0x80004005) failed.
Robert Liebsch
Systems Psychologist, Network Sociologist, User Therapist.