Originally Posted by scotthawf
Well, I just bought a 8703e from Sprint today, and I too am having the same problem. They told me to just wait it out, and eventually the icon will show up. They said that it might even take until tomorrow. Hmmm. This kind of sucks.
I recently got my 8703e from Sprint also. And what they did to me was give me the Sprint Power Visions instead of the BB Data Plan. Without the data plan you will not get no email or internet.
So you may want to call and check that out. As for it taking that long, that's not true. While switching from Nextel to Sprint I realize that many of Sprint's CSRs are misinformed, or don't know the BB that well.
When I called, I was transferred to the BB support line, and within 7 to 10 mins, I had an internet icon on my home screen.
As a matter a fact someone posted the number to Sprint's BB support, and I wrote it down. Here it is: 877-654-9111.
Overall my experience with Sprint was very positive. I just wish their CSRs would be more knowledgeable about the products which they are selling or helping current and new customers with.